Shipping policy
At mastervaluewholesale.com, we work to ensure orders are processed quickly and delivered reliably. Please review the following details regarding our shipping practices.
Processing Times
- All orders are processed and shipped from our warehouse in East Elmhurst, NY.
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Carriers
- We ship using trusted carriers such as UPS, USPS, and FedEx.
- Standard shipping and expedited shipping options are available at checkout.
- Tracking information will be emailed to you once your order has shipped.
Shipping Rates
- Shipping is calculated based on the weight of your order and its destination.
- Larger freight orders (over $499 and exceeding 100 lbs) may incur an additional weight-based shipping fee.
- All shipping costs are displayed at checkout before you complete your purchase — there are no hidden fees.
Delivery Times
- Standard delivery usually takes 4–7 business days depending on destination.
- Please note: delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Restrictions
- We currently ship within the United States only.
- We do not ship to P.O. Boxes, APO, or FPO addresses.
Order Tracking
- Once your order ships, you will receive a confirmation email with your tracking number.
- You can track your order directly through the carrier’s website or through your account on our store.
Damaged or Lost Packages
- If your order arrives damaged, please contact us within 30 days at info@mastervaluewholesale.com with photos of the package and product.
- If your order is delayed or lost by the carrier, we will work with the carrier to resolve the issue promptly.
Contact Us
For questions regarding shipping, please contact us:
Phone: +1 (934) 444-2741
Email: info@mastervaluewholesale.com