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Terms of service

Welcome to mastervaluewholesale.com, These Terms & Conditions outline the rules and regulations for using our website and purchasing products from us. By accessing or using this website, you agree to these terms.

Company Information

mastervaluewholesale.com is a U.S.-based distributor of health, beauty, grocery, and general merchandise. We serve independent retailers, pharmacies, convenience stores, and individual shoppers nationwide.

  • Corporate Address (Legal/Tax): 1785 Webster Ave, Bronx, NY 10457
  • Warehouse Address (Order Processing): 19-18 77th St, East Elmhurst, NY 11370
  • Email: info@mastervaluewholesale.com
  • Phone: +1 (934) 444-2741

Orders & Products

  • Orders are processed and shipped from our warehouse in East Elmhurst, NY.
  • We recommend ordering by the case. In some instances, single-unit purchases may be available. For questions, contact info@mastervaluewholesale.com.
  • Product images are for illustration only. Packaging and labeling may vary due to manufacturer updates.
  • The UPC code is the primary product identifier. Titles or images are not considered binding.
  • Prices are subject to change without notice. Your invoice will always reflect the most accurate price.

Returns & Refunds

We strive to provide quality products and accurate fulfillment. Because we operate primarily as a wholesale distributor, returns are limited.

  • We accept returns for defective or damaged items reported within 30 days of delivery.
  • To process a claim, email info@mastervaluewholesale.com with your order number, photos, and product details.
  • Other returns may be considered on a case-by-case basis. Products must be unopened, unused, and in resalable condition.
  • There is no restocking fee on approved returns. For full details, conditions, and exclusions, please see our Return & Refund Policy.

Shipping & Delivery

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Delivery times may vary depending on the carrier. Please review our Shipping Policy for details.

Payments

  • Accepted payment methods: Wire, ACH, Zelle, and major credit cards.
  • Payment must be received in full before an order is shipped, unless prior arrangements have been made in writing.

Limitation of Liability

  • We are not responsible for typographical errors, packaging changes, or manufacturer updates.
  • We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
  • Always read product labels and follow manufacturer instructions before use.

Governing Law

These Terms & Conditions are governed by the laws of the State of New York, United States. Any disputes shall be resolved in the courts of New York.

By using this website and placing an order with Mastervalue Wholesale, you agree to these Terms & Conditions.